Appointment Management
- All services can be booked through our online booking platform
- Clients have full access to review and modify their selected services through their profile in the booking app
- Complete service descriptions and pricing are available within the booking platform
- Clients will receive booking confirmations via email and text message with links to review and modify appointment details
Required Forms
- All necessary intake forms and treatment-specific waivers must be completed prior to your appointment
- These forms are provided via email upon booking and must be submitted at least 24 hours before your scheduled service
- Incomplete paperwork may result in abbreviated treatment time or rescheduling
Cancellation Policy
- A 48-hour notice is required for all cancellations or appointment changes
- Late cancellations or changes made within 48 hours of the appointment may result in a cancellation fee up to the full cost of the scheduled service
- This policy ensures we can accommodate clients on our waiting list and respects the time reserved specifically for you
Service Pricing
- All service prices are clearly listed within our booking platform
- Prices are subject to change
- Any special offers or promotions will be clearly communicated
Payment Terms
- Full payment is required at the time of service
- We accept all major credit cards and cash
- All prepaid packages are non-refundable and not interchangeable with other services
- Gratuity is greatly appreciated as well as entirely optional at the client's discretion
- Gratuity selection is made by the client during the checkout process on the final signature screen
- Credit card gratuity calculations are based on service costs only, not on product purchases
Product Purchases and Returns
- Product pricing is subject to change without notice
- Special orders may require prepayment
- Returns are accepted within 10 days of purchase for in-store credit only for unopened and undamaged product only
- All Vie and Phytomer XMF Collection sales are final
- Original receipt is required for all returns
Client Responsibilities
- Please arrive 5 minutes before your scheduled appointment time
- Late arrivals may result in abbreviated treatment time while being charged for the full service
- Notify us of any health changes or concerns prior to your appointment
- Inform us of any allergies or sensitivities
Communication
- We will send appointment reminders via email and/or text message
- Clients are responsible for maintaining current contact information in their profile
- Important updates or changes will be communicated through your provided contact information
